No Wrong Door approach

The Department of Communities (the Department) recently released All Paths Lead to a Home: Western Australia’s 10-Year Strategy on Homelessness 2020–2030 (the Strategy), which sets out a vision where everyone has a safe place to call home and is supported to achieve stable and independent lives.

Achieving this vision and the outcomes set out in the Strategy requires meaningful change, over a long period of time across the system that impacts people experiencing homelessness. One of the priorities of the strategy is to develop a No Wrong Door approach. As a first step towards implementation of the Strategy, the Department is embarking on a process to co-design how a No Wrong Door system will be realised, moving from agreed principles into action.

‘No Wrong Door’ means that people can get help regardless of which service or agency they connect with. Currently among sector organisations and individuals, there are different meanings of what a No Wrong Door system looks like in practice. Part of the co-design process includes developing a collective understanding of what a No Wrong Door system means in this context.

We are committed to working with a diverse representation of the those across homelessness to design the No Wrong Door system. The Department, in conjunction with the Centre for Social Impact UWA, will be utilising a co-design process for this decision making. This will build-on, rather than replicate, the work that has already been done in the sector, especially by the WA Alliance to End Homelessness.

We will be connecting with those already undertaking work that is contributing to a No Wrong Door approach, as well as seeking involvement from others. There are different ways in which you can be involved in the No Wrong Doors co-design process. People with lived experience of the system are encouraged to be part of the co-design team or engage in the other methods.

Get involved in the co-design process

1. Apply to participate in the co-design team

Co-design workshops will be held from February to April 2020. For information and to apply to be part of the co-design team, please see the information below.

Applications close 25 January 2020 at 5pm.

2. Come to the Walk Through Sessions

After each co-design workshop, as mentioned above, you are welcome to “walk through” the workshop space and see the insights that have emerged from the workshop. You are encouraged to give feedback and ask questions. The co-design facilitators and representatives from the Department will be available to answer any questions. RSVPs are open until the day of each session.

RSVP for the Walk Through Sessions.

3. Provide written feedback

Opportunities to provide written feedback to proposals will be available during the co-design process. More information will be made available on this website.

4. Find information on the Department of Communities website

Information and summaries from the workshop sessions will be available on this website following the workshops. If you have feedback or comments, you are encouraged to email them to

5. Be updated and connect

If you would like to be updated about other ways to engage at different points during the process, information and updates can be sent to you.

Join the mailing list by emailing