No Wrong Door approach

The Department of Communities (the Department) released All Paths Lead to a Home: Western Australia’s 10-Year Strategy on Homelessness 2020–2030 (the Strategy) in December 2019, which set out a vision where everyone has a safe place to call home and is supported to achieve stable and independent lives.

Achieving this vision and the outcomes set out in the Strategy requires meaningful change, over a long period of time across the system that impacts people experiencing homelessness. One of the priorities of the strategy is to develop a No Wrong Door approach. As a first step towards implementation of the Strategy, the Department embarked on a process to co-design how a No Wrong Door system is realised, moving from agreed principles into action.

‘No Wrong Door’ means that people can get help regardless of which service or agency they connect with. Currently among sector organisations and individuals, there are different meanings of what a No Wrong Door system looks like in practice. Part of the co-design process has included developing a collective understanding of what a No Wrong Door system means in this context.

We are committed to working with a diverse representation of those across homelessness to design the No Wrong Door system. The Department, in conjunction with the Centre for Social Impact UWA, has been building on, rather than replicating, the work that has already been done in the sector, especially by the WA Alliance to End Homelessness.

No Wrong Door Co-Design team

The core co-design team was chosen following an Expression of Interest process and resulted in a diverse cohort of 32 members. This group has equal representations from people with a lived experience of homelessness, specialist homelessness service providers, local and state government and peak bodies, and including representatives from metropolitan, south-west and regional areas.

Representatives from different areas of Communities are also part of the co-design team including Housing and Homelessness, Service Delivery, Commissioning and Sector Engagement and Child Protection.

Project update

The final co-design workshop was held online on 30 April 2020 where the core co-design team had an opportunity to work through and provide feedback on the platform and initiatives, behaviours and incentives. Read more about the workshop activities in the summaries below.

Contribute to the project

In place of a traditional walkthrough, the slides from the co-design workshop will be released for further comment to previous walkthrough participants and key sector stakeholders. A 45-minute Q & A online session will also be held at 3:00pm to 4:00pm on Thursday, 14 May 2020 where participants have a chance to talk through their feedback with the project team. To register your interest in receiving a copy of the slides and attending the session, please email and the project team will send the details needed for participating.