No Wrong Door approach

The Department of Communities (the Department) recently released All Paths Lead to a Home: Western Australia’s 10-Year Strategy on Homelessness 2020–2030 (the Strategy), which sets out a vision where everyone has a safe place to call home and is supported to achieve stable and independent lives.

Achieving this vision and the outcomes set out in the Strategy requires meaningful change, over a long period of time across the system that impacts people experiencing homelessness. One of the priorities of the strategy is to develop a No Wrong Door approach. As a first step towards implementation of the Strategy, the Department is embarking on a process to co-design how a No Wrong Door system will be realised, moving from agreed principles into action.

‘No Wrong Door’ means that people can get help regardless of which service or agency they connect with. Currently among sector organisations and individuals, there are different meanings of what a No Wrong Door system looks like in practice. Part of the co-design process includes developing a collective understanding of what a No Wrong Door system means in this context.

We are committed to working with a diverse representation of the those across homelessness to design the No Wrong Door system. The Department, in conjunction with the Centre for Social Impact UWA, will be utilising a co-design process for this decision making. This will build-on, rather than replicate, the work that has already been done in the sector, especially by the WA Alliance to End Homelessness.

We will be connecting with those already undertaking work that is contributing to a No Wrong Door approach, as well as seeking involvement from others. There are different ways in which you can be involved in the No Wrong Doors co-design process. People with lived experience of the system are encouraged to be part of the co-design team or engage in the other methods.

No Wrong Door Co-design

EOI Update: Co-design team

The Expression of Interest to be part of the Homelessness No Wrong Door co-design team closed on 25 January 2020. The selection made resulted in a diverse cohort of 32 members.

The group has equal representations from people with a lived experience of homelessness, specialist homelessness service providers, local and state government and peak bodies, and including representatives from Metro, South West and Regional Areas.

Representatives from different areas of Communities are also part of the co-design team including Housing and Homelessness, Service Delivery, Commissioning and Sector Engagement and Child Protection.

First co-design workshop held

The first of three workshops were held recently to mark the beginning of the collaborative design process. The design process is being led and facilitated by Jethro Sercombe and Katie Stubley at the Centre for Social Impact UWA.

The workshop examined the current homelessness system and why a No Wrong Door system currently doesn’t exist for people experiencing homelessness.

You can find out more about the workshop by accessing the No Wrong Door co-design Workshop One Summary (PDF).

Contribute to the project

The second co-design workshop will be held with the core co-design team in March and will build on the work identified in workshop one.

There will be an informal opportunity to join us to see what insights have come out of the workshop, to give feedback and ask questions.

The dates for these sessions are:

  • March 12 between 3-4pm at the John McGrath Hall, 97 Hensman Street South Perth.
  • April 30 between 3-4pm at the John McGrath Pavillion, 97 Hensman Street South Perth.

Free parking is available at the venue. Public transport is accessible from bus stops on Coode Street (Bus 32) and Sandgate Street (Bus 34) approximately 500m from the venue.