No Wrong Door approach

The Department of Communities (the Department) released All Paths Lead to a Home: Western Australia’s 10-Year Strategy on Homelessness 2020–2030 (the Strategy) in December 2019, which set out a vision where everyone has a safe place to call home and is supported to achieve stable and independent lives.

Achieving this vision and the outcomes set out in the Strategy requires meaningful change, over a long period of time across the system that impacts people experiencing homelessness. One of the priorities of the strategy is to develop a No Wrong Door approach. As a first step towards implementation of the Strategy, the Department embarked on a process to co-design how a No Wrong Door system is realised, moving from agreed principles into action.

‘No Wrong Door’ means that people can get help regardless of which service or agency they connect with. Currently among sector organisations and individuals, there are different meanings of what a No Wrong Door system looks like in practice. Part of the co-design process has included developing a collective understanding of what a No Wrong Door system means in this context.

No Wrong Door Co-Design team

The Department, in conjunction with the Centre for Social Impact UWA, has been building on, rather than replicating, the work that has already been done in the sector, especially by the WA Alliance to End Homelessness.

The core co-design team was chosen following an Expression of Interest process and has resulted in a diverse cohort of 32 members. This group has equal representations from people with a lived experience of homelessness, specialist homelessness service providers, local and state government and peak bodies, and including representatives from Metro, South West and Regional Areas.

Representatives from different areas of Communities are also part of the co-design team including Housing and Homelessness, Service Delivery, Commissioning and Sector Engagement and Child Protection.

Project update

The final draft was presented to the Department of Communities, the co-design participants and other Sector representatives at a launch event on Thursday, 2 July 2020. The report, titled ‘Enabling a No Wrong Door System in Homelessness: Proposals from Co-design’ outlines the co-design process, the expectations the system should have for homelessness providers, and other system players, the platforms needed to facilitate the No Wrong Door experience, and the incentives that should be in place to ensure the system builds towards those expectations and experiences.

The full report can be downloaded here:

Screenshot of the cover of the 'Enabling a no wrong door system in homelessness' report.

Read more about the co-design workshops in the summaries below.

Please contact the project team if you have any queries about the process or the Blueprint on