Housing Online Terms of Use

The Housing Online portal is an online digital service managed by the Housing Authority operating within the Department of Communities (Communities). Before using this Portal please read these terms and conditions which will apply to your use of the Portal.


By using the Housing Online portal, you acknowledge that you have read, understood and agree to be bound by these Terms and Conditions. Communities may change, make improvements to or modify this portal at any time and without prior notice to you. It is your obligation to keep yourself informed as to any changes to these Terms and Conditions.

Housing Online account

To have an account, you must be a “natural person” and have your own email address. You must keep passwords, personal identification numbers and answers to security questions confidential and must not share these details with anyone else. You are fully responsible for all activities that occur through the use of your password and must immediately change your password should you become aware that any unauthorised person has obtained or has access to your login details.

You are not allowed to access another person’s Housing Online portal account.


You agree that Communities may collect and use your personal information to provide you with access to and/or services associated with your use of the Housing Online portal. Communities will manage any personal information collected in accordance with our Privacy, Confidentiality and Duty of Care Policy.

You are responsible for ensuring that any personal information you submit to us is accurate, up-to-date, complete and not misleading. If your details change, you should sign-in to the Housing Online portal and update your details.

Electronic Communication: When you request a Housing Online portal account, you agree to Communities communicating with you electronically and understand that you can revoke your consent at any time by contacting Communities.


To the maximum extent permitted by law, Communities and its respective employees, officers and agents disclaim any and all responsibility for any loss, damage, cost or expense caused by or in connection with the use of the Housing Online portal or reliance upon data or material contained within the portal whether based upon warranty, contract or tort (including negligence) or otherwise.

Communities cannot and do not represent or warrant the completeness or accuracy of the material provided on this portal or links provided to an external website. It is your responsibility to make your own decisions about the suitability, relevance, accuracy and reliability of the content provided.

Internet communications may be susceptible to interference or interception by third parties. Despite its best efforts, Communities is not liable to you or anyone else if there is any interference with or damage to your computer systems arising from your use of this website or an external site, including but not limited to infection by computer viruses, malware or other unauthorised software.

By accessing the Housing Online portal, you will be deemed to have released and discharged Communities from all liability which might arise as a result of your use of the portal and any information you provide through, upload to or download from the portal.

Governing Law

The laws of Western Australia govern these terms and conditions.