My messages on Housing Online

This screen displays messages sent to you by Housing Online.

Screenshot of the My messages section on Housing Online.

These include reminders about activities associated with your public housing tenancy (e.g. annual rent reviews or property inspections) or the annual review of your application for social housing.

It does not display other correspondence including letters, account statements, SMS messages and emails.

Screenshot of messages listed under My messages on Housing Online.

Choose the number of messages displayed on this screen by clicking the drop down arrow next to Number of rows above the inbox and selecting your preferred option.

Screenshot of how to display the number of messages displayed under My messages on Housing Online.

The Date created field shows the date the message was generated by Housing Online. The Date read field shows the date you read the message in Housing Online. Messages are listed in order, from most to least recent.

If you want to read a message, click on the message details.

Screenshot of the View message details section under My messages on Housing Online.

Tip: You can’t reply to messages within the Housing Online portal. If you have a query about a message sent by Housing Online, please contact your closest Housing office.

Frequently asked questions

Can I reply to the messages I receive from Housing Online?

You can’t reply to messages received in the My messages screen of Housing Online. If you have a query about a message sent by Housing Online, please contact your closest Housing office.

Can I delete Housing Online messages?

No. Your most recent messages will be displayed at the top of the screen.

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