My contact details on Housing Online

To update your contact details online click My contact details.

Screenshot of the "My contact details" section on Housing Online. 

 Enter your new contact details in the fields that need updating.

 Screenshot of the Update my contact details section on Housing Online

 If you are leasing a public housing property, update the My maintenance number field with the number you prefer to be contacted on to arrange repairs or maintenance requested for the property.

Screenshot of the My maintenance number field under Update my contact details on Housing Online

If you have provided us with written authority to liaise with a welfare agency or an advocate acting on your behalf, you can update their contact details in the Advocate name and Advocate contact number fields.

Screenshot of the Advocate contact name and number fields under Update my contact details on Housing Online.

You can also update the details of your next of kin in the Next of kin name and Next of kin contact number fields.

Screenshot of the Next of kin contact name and number fields under Update my contact details on Housing Online. 

Once you’ve added your contact details in the relevant fields, click Update at the bottom of the screen.

Screenshot of the update button on the Update my contact details section on Housing Online 

Tip: When you provide us with your email address and mobile phone, you will be automatically subscribed to receive messages from Housing including emails and SMS messages. You can change these preferences by contacting your closest Housing office or emailing housingonline@communities.wa.gov.au.

Frequently asked questions

Some of my contact details are not displayed in Housing Online. What does this mean?

This means we don’t have this information on our system. To ensure we can contact you to discuss your housing needs, please update the relevant fields on screen and click the update button.

Do I need to update all the fields in the contacts page?

No. Just complete the fields that need to be amended and click the update button when you’re finished.

If I update my contact details on this page, will this update my records with Housing?

If you update your contact details on the Contact Details pages, it will update our records immediately – there’s no need to visit an office.

If I update my email address in My Contact Details, will it change my login details?

Yes. Please remember to use the updated email address next time you log in to Housing Online.

What is an advocate? Do I need to provide their details?

An advocate is a person or organisation who acts on your behalf in relation to any housing matters with us.

You need to provide Housing with written authority confirming that we have permission to liaise with your advocate. If you have engaged an advocate, you can update their contact details on Housing Online.

Do I need to provide next of kin details?

A next of kin is a contact person nominated by you who may be able to assist Housing in case of emergency or unexpected events.

These may include storm damage, urgent maintenance, property damage due to vandals, or a break in to the leased public housing property while you are away, or if you become ill or injured.

They may be a close relative. They do not need to live in your property.