My accounts on Housing Online
My accounts displays all accounts and transactions for rent, water, repairs, tenant liability, bond assistance loans, former tenants accounts or other accounts you might have related to your housing assistance.
The balance of your accounts is displayed on the right side of the screen. If the amount is displayed without a minus sign in front (e.g. $20.00) it means your payments are up to date. If your balance appears in red with a negative sign in front of the amount (e.g. -$385.25) it means you have fallen behind on payments.
If you are behind on payments, you can make one using the payment options listed on this screen.
To view more detailed information on any of your accounts, click Actions and select View statement.
You can view debit and credit transactions for the past 12 months and filter your transactions by Charges or Payments. Select your filter and click View.
You can also filter transactions by date. Select the From and To dates and click View.
If you pay any of your accounts by direct debit, click Actions and select Payment schedule to review past payments and future payments scheduled from your nominated bank account.
Click the Future payments tab for future payments and click the Historic payments tab for past payments.
To see more past or future payments, click Next at the end of this page. If you want to go back to My accounts page, click Back.
Frequently asked questions
When you log into My accounts, your account balance is shown on the right of the screen. If you have paid off the account debt in full, the balance will be $0.00.
This account includes any repair charges that a Housing tenant is liable for.
This account is for charges that are not related to rent, water, tenant liability or former tenancy charges, e.g. court costs.
This account includes any charges from a previous Housing tenancy. It includes charges that you are responsible for like unpaid rent, water charges or repairs.
No. It may take up to three business days for the payment to be processed and appear in the relevant account.
This means your account is in debit and you are behind on payments. You can make a payment using one of the options at the bottom of the My accounts screen. Remember to allow up to three business days for a payment that you make to be processed and reflected in your Housing Online account.
Payment options include:
Charges means that your account has been billed the amounts owing for rent, water consumption, repairs etc.
These show the payments you have made for costs associated with your tenancy for rent, water consumption, repairs, etc.
This button at the bottom of the My accounts screen gives you the option to view additional transactions. Each time you click the button, 25 more transactions will be displayed.
If you have fewer than 25 transactions in your account, the button will not be displayed.
The transactions in Housing Online are listed in order from the most recent to the oldest, whereas the transactions in your quarterly statements are listed in the reverse order, from oldest to most recent.
Although the order is different, the transaction amounts and dates are the same.
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