In terms of Housing operations, all services can continue in person provided adequate physical distancing, mask wearing, and other COVID-19 safe practices are followed.
Please contact your local Housing office by phone for more information.
We recognise that the COVID-19 pandemic created uncertainty for many people. In order to assist, a number of changes were made to rental tenancies during the emergency period.
The Department of Communities postponed increases to the rent payable in its public, transitional and Aboriginal housing programs, which normally follow increases in household income, until after the COVID-19 emergency period had ended (28 March 2021).
This meant any increase to the rent payable for your property would not apply until after 28 March 2021.
If you had already received an increase to your rent payable since the COVID-19 emergency period began on 30 March 2020, you received a credit in your rental account for the extra rent you paid.
Any decrease to your rent payable was still applied as usual during the COVID-19 emergency period.
If you have been impacted by this change, you will be contacted directly by the Department of Communities or your housing provider (for transitional housing) with more information.
If you are a public housing tenant or Aboriginal housing tenant, you can also contact your local Housing Office for more information.
Transitional housing tenants can contact their housing provider for more information.
The Department of Communities also encouraged housing providers to postpone increases to the rent payable in other government-supported accommodation where rent is set as a percentage of weekly household income, including community housing and key worker housing.
Community housing organisations that postponed increases to the rent payable for community housing properties that would normally follow increases in household income will receive compensation from Communities to reduce the financial impact on the sector.
Key worker housing providers are not financially impacted by postponing increases to rent payable and therefore will not require compensation.
If you are a community housing tenant or key worker housing tenant and the rent payable for your property increased at any time between 30 March 2020 to 28 March 2021, you should contact your housing provider to find out if you will receive a credit.
For more information and updates about COVID-19, please call the National Coronavirus Health Information Line on 1800 020 080 or visit: