There are various phone numbers you can call if you have a query or need some assistance due to COVID-19.
If you are deaf, hard of hearing or have a speech impairment, you can also call the National Relay Service on 133 677. Visit National Relay Service for more information.
If you require a translating and interpreting service, you can call the Translating and Interpreting Service (TIS National) on 131 450. Visit help using TIS National Services for more information.
Anyone impacted by COVID-19 can phone the 13 COVID (13 26843) a WA operated helpline for practical support and information. This includes people who have been placed under home isolation or quarantine as a result of COVID-19 and require welfare support (for example food, clothing and personal requisites, emergency accommodation, personal support services, financial assistance, registration and reunification).
If you need some information and/or support due to the impact of COVID-19 please call our phone line staffed by experienced WA-based advocates and planners. We will assist you with active problem solving and planning to support you to connect with the most appropriate service and/or person who can help.
We can help with:
For people seeking information on COVID-19 or help with the COVIDSafe app.
Operated by the Commonwealth Department of Social Services for information and referrals for people with disability and carers who require assistance because of COVID-19. Visit the Australian Government Department of Social Services for information and referrals for people with disability and their supporters about COVID-19.
For health advice when a person is unsure what to do - whether to see a local GP, manage the condition at home, or go to an emergency department in hospital.
We all need to be prepared to know what to do before, during and after an emergency. People with disability may need additional support, resources and advocacy to be prepared. See below a nationally relevant guide developed by researchers at The University of Sydney in partnership with the Queenslanders with Disability Network to help people with disability, their family and carers develop a preparedness plan that is tailored to their individual support needs.
The Disability Taskforce has developed a series of flowcharts in collaboration with WA Department of Health to provide a visual guide of what would occur if someone presented with COVID-19 symptoms.
These cover three scenarios:
Also read the accompanying considerations for disability service delivery document:
Please visit our disability service providers page for further information on how to access PPE. NDIS participants can locate information on PPE on the NDIS website, your health and safety.
An overview of various training resources is located on our resources page (see "Infection control and PPE resources").
People with disability may require additional funded supports due to COVID-19. This can be requested through the funding body.
In addition to the general information, see additional resources below specifically developed for people with disability, their family and carers.
