Who can I call?

There are various phone numbers you can call if you have a query or need some assistance due to COVID-19.

If you are deaf, hard of hearing or have a speech impairment, you can also call the National Relay Service on 133 677. Visit National Relay Service for more information.

If you require a translating and interpreting service, you can call the Translating and Interpreting Service (TIS National) on 131 450. Visit help using TIS National Services for more information.

Coronavirus information helpline

  • 13 COVID (13 26843)
  • Interstate callers: 1800 595 206
  • International callers: +61 8 9118 3100

Anyone impacted by COVID-19 can phone the 13 COVID (13 26843) a WA operated helpline for practical support and information. This includes people who have been placed under home isolation or quarantine as a result of COVID-19 and require welfare support (for example food, clothing and personal requisites, emergency accommodation, personal support services, financial assistance, registration and reunification).

Support for people with disabilities and carers

  • 1800 031 093
    9am to 5pm, Monday to Friday.

If you need some information and/or support due to the impact of COVID-19 please call our phone line staffed by experienced WA-based advocates and planners. We will assist you with active problem solving and planning to support you to connect with the most appropriate service and/or person who can help.

If you need information or support due to the impact of COVID-19 pone 1800 031 093.

We can help with:

  • connecting to local community resources near you
  • mental health services and supports
  • health and medicine support
  • advocacy and information for housing, income support, service provision, PPE and more
  • advice for self-managers
  • planning needs for complex supports impacted by COVID.

National Coronavirus Helpline

  • 1800 020 080
    Available 24/7.

For people seeking information on COVID-19 or help with the COVIDSafe app.

Disability Information Helpline

  • 1800 643 787
    8am to 8pm (AEST), Monday to Fridat (not on public holidays).

Operated by the Commonwealth Department of Social Services for information and referrals for people with disability and carers who require assistance because of COVID-19. Visit the Australian Government Department of Social Services for information and referrals for people with disability and their supporters about COVID-19.

Health Direct Hotline

  • 1800 020 080
    Available 24/7.

For health advice when a person is unsure what to do - whether to see a local GP, manage the condition at home, or go to an emergency department in hospital.

Preparedness planning for COVID-19

We all need to be prepared to know what to do before, during and after an emergency. People with disability may need additional support, resources and advocacy to be prepared. See below a nationally relevant guide developed by researchers at The University of Sydney in partnership with the Queenslanders with Disability Network to help people with disability, their family and carers develop a preparedness plan that is tailored to their individual support needs.

Outbreak scenarios

The Disability Taskforce has developed a series of flowcharts in collaboration with WA Department of Health to provide a visual guide of what would occur if someone presented with COVID-19 symptoms.

These cover three scenarios:

  1. A person with disability living in the community (with or without formal supports) (PDF, 236KB)
  2. A person with disability living in supported group accommodation (PDF, 239KB)
  3. A support worker (PDF, 224KB)

Also read the accompanying considerations for disability service delivery document:

Infection control and Personal Protective Equipment (PPE)

Please visit our disability service providers page for further information on how to access PPE. NDIS participants can locate information on PPE on the NDIS website, your health and safety.

An overview of various training resources is located on our resources page (see "Infection control and PPE resources").

Additional funded supports for people with disability

People with disability may require additional funded supports due to COVID-19. This can be requested through the funding body.

  • People with disability who are NDIS participants can request additional supports by contacting the NDIS on 1800 800 110 and selecting option 5
  • People with disability currently funded by the State:
    • Continuity of Support Arrangement (COS-A) for people under 65 years old – contact the Local Coordination team on(08) 6167 8131 or email COSA@dsc.wa.gov.au
    • Continuity of Support Program (COS-P) for people over 65 years old – email CoSCOVIDNotification@health.gov.au

Further information

In addition to the general information, see additional resources below specifically developed for people with disability, their family and carers.

Australian Government Department of Health

National Disability Insurance Scheme (NDIS)

NDIS Quality and Safeguards Commission

Beyond Blue

See also