We are committed to providing information regarding the coronavirus (COVID-19) as it becomes available.

Child protection concerns

During the COVID-19 pandemic, please be reassured that the Department of Communities, Child Protection and Family Support division continues to respond to child protection concerns, 24 hours-a-day, seven days-per-week. At a time where children may be less visible within our community, it is important for us all to remain vigilant and report any concerns we may have for the more vulnerable members of our society to the appropriate authority.

Should you have concerns for the wellbeing of a child, please contact the Central Intake Team on 1800 273 889 or email cpduty@cpfs.wa.gov.au.

To report a concern out of business hours please contact our Crisis Care Unit on 9223 1111 or Country free call 1800 199 008.

Should you have concerns that are life threatening please call 000.

Education and care services

The State Government is recommending, based on health advice, that child education and care services remain open. At the moment it is safe for children to attend education and care services in Western Australia, including out of school hours and vacation care programs.

The health, safety and welfare of children, families, educators and staff of education and care services continues to be a key focus for the Department of Communities.

Our Education and Care Regulatory Unit will continue to work closely with the WA Department of Health, other state and territory governments and the Commonwealth Government to mitigate the impact of COVID-19 on the education and care sector. 

The following document provides a range of resources that may support your service to navigate the COVID-19 pandemic.

Mandatory Contact Register from December 5

The WA Government has announced that mandatory contact registers at relevant businesses and venues will be introduced from 5 December 2020. Maintaining a contact register is an extra safety measure and one of the most effective ways to control the spread of COVID-19. 

Businesses or venues required to keep a contact register, will include: 

  • Food and licenced venues (restaurants, cafés, bars, pubs, taverns, nightclubs)
  • Gyms, indoor sporting centres and pools
  • Places of worship and funeral parlours
  • Beauty and personal care services including hairdressers and barbers
  • Galleries and museums
  • Cinemas, theatres and other entertainment venues
  • Auction houses and real estate inspections
  • Community facilities, libraries and halls
  • Zoos and amusement parks
  • Function centres
  • Accommodation facilities that already have check-in arrangements in place (i.e. hostels, hotels, large camp grounds).

For Communities this system will be in place at Emergency evacuation centres.

A free safe, simple and secure contact register app, SafeWA, has been developed by the State Government to make it easy for businesses and venues to check in patrons.  The app is available for download from the Apple App Store or Google Play and while it’s not mandatory to use the app, it is encouraged.

Alternative formats including other electronic or paper-based systems may be used by the venue.

For culturally and linguistically diverse communities, the following have been translated into 28 languages. Please click on the individual languages to find:

  • a choice of two contact register templates translated for businesses which prefer a paper-based contact registration system
  • a one page fact sheet on maintaining contact registers.

More details about contact registers and how they will affect patrons and businesses are available at WA.gov.au

COVID-19 Enquiries Line

The State Government has established a COVID-19 information hotline to keep communities informed.

As well as hearing important COVID-19 coronavirus prevention tips, callers are given a range of options directing them to the relevant sources of information for their needs.

In terms of health, this includes information for people experiencing COVID-19 coronavirus symptoms, those in self-isolation, or calling as health practitioners.

People who have been placed under home isolation or quarantine as a result of COVID-19 and who require welfare support can call the new enquiries line.

  • Dial 13COVID (13 26 843) to phone the COVID-19 Enquiries Line

The hotline operates seven days a week, from 8am to 6pm.

COVID-19 health updates

A daily update on coronavirus (COVID-19) and case numbers can be found on the Department of Health website. This page contains information about the numbers of confirmed cases within Australia and around the world, as well as case details.

For the latest information on the COVID-19 outbreak in WA, please call the National Coronavirus Health Information Line on 1800 020 080, 13COVID (13 26 843) or visit one of the following websites:

State Emergency Welfare Plan

Under the State Emergency Welfare Plan, the Department of Communities has primary responsibility for coordinating the provision of emergency welfare services across Western Australia.

Staff information

Information for Department of Communities staff working from home.

Community information