In an emergency, or if someone is in immediate danger, call 000 now.

Remember:

  • If you are experiencing family or domestic violence it is not your fault – the person choosing to use abusive behaviour is 100% responsible.
  • Help and support is available for you, however, relationship counselling, anger management, mediation, or individual counselling are not appropriate ways to get help when there is domestic violence in a relationship. The services below can help with safety planning – this may include access to information, emergency accommodation or help with legal issues.
  • It is the responsibility of the person using violence to find help and change their behaviour. 

24-hour helplines

If it is not an emergency and you need help, these are telephone numbers you can call 24 hours a day, seven days a week.

These services provide counselling, support and referrals for victims of family and domestic violence, including to refuges or other accommodation support.

If you are assisting someone who does not speak English, first call the Translating and Interpreting Service (TIS) on 13 14 50 and they can connect you with the service of your choice and interpret for you.

  • Crisis Care Helplinea telephone information and counselling service for people in crisis needing urgent help.
    Telephone (08) 9223 1111 or free call 1800 199 008  
  • Men's Domestic Violence Helpline: provides counselling and referrals for male perpetrators, as well as male victims of family and domestic violence.
    Telephone (08) 9223 1199 or free call 1800 000 599 
  • Women's Domestic Violence Helpline: provides support and counselling for women experiencing family and domestic violence (including for referral to a women’s refuge).
    Telephone (08) 9223 1188 or free call 1800 007 339 
  • Sexual Assault Resource Centreprovides a range of free services to people affected by sexual violence.
    Telephone (08) 6458 1828 or free call 1800 199 888

Police         

  • In an emergency dial 000
  • Police Operations telephone 131 444

Call police on 131 444 to report an incident of family and domestic violence. Calls to 131 444 from most regional areas are automatically directed to the nearest police station. This number and the triple zero service (000) can be accessed via the National Relay Service on TTY 106.

SMSAssist is a text messaging service for people who are deaf, hard of hearing or speech impaired, which can be used for contacting WA Police and requesting assistance. It should not be relied upon in emergency and the service only applies to Western Australia. To use SMSAssist dial 0403 277 478.

See the WA Police website for information on how to report domestic and family violence to the police.

Services for Aboriginal and Torres Strait Islander people 

  • Aboriginal Family Law Services (AFLS): a not-for-profit organisation that assists Aboriginal and Torres Strait Islander people live free from family violence and sexual assault. AFLS offers free legal services, community education and early intervention and prevention programs.
    Telephone (08) 9355 0890 or free call 1800 469 246
  • Aboriginal Legal Service of Western Australia (ALSWA): provides legal representation and support services for Aboriginal and Torres Strait Islander people in Western Australia.
    Telephone (08) 9265 6666, after hours (08) 9265 6644, or free call 1800 019 900 from anywhere in Western Australia
  • Aboriginal Interpreting WA: provides interpreters accredited by the National Accreditation Authority for Translators and Interpreters (NAATI) in more than 18 Kimberley and central desert Indigenous languages to clients anywhere in Australia.
    Telephone (08) 9192 3981          
  • Djinda Service: specialist legal support service for Aboriginal and Torres Strait Islander people that have experienced or are at risk of family and domestic violence or sexual assault. The service provides legal advice and representation in the areas of violence restraining orders, victim assistance, child protection, criminal injuries compensation where it relates to family violence, and family law including child support in the Perth metropolitan area.
    Telephone (08) 9200 2202
  • Marninwarntikura Family Violence Prevention and Legal Unit: legal service in the Fitzroy Crossing area for Aboriginal adults and children experiencing domestic and family violence.
    Telephone (08) 9191 5284
  • Albany Family Violence Prevention and Legal Service: legal service in the Albany area for Aboriginal adults and children experiencing domestic and family violence.
    Telephone (08) 9842 7777
  • Yorgum Aboriginal Family Counselling Service: an Aboriginal community-controlled counselling, healing and support service located in Perth
    Telephone (08) 9218 9477

Services for children and young people

  • Kids Helpline is a free, private and confidential, telephone and online counselling service specifically for young people aged between 5 and 25 in Australia.
    Free call 1800 55 1800 (24 hours a day, 7 days a week). Email or web counselling services are available via the Kids Helpline website.
  • The Patricia Giles Centre provides individual counselling, group programmes, camps and family day outings for clients, mostly children aged 4 to 18, who have witnessed and/or experienced violence in the family.
    Telephone (08) 9300 0340

Services for culturally and linguistically diverse (CALD) people 

  • Multicultural Women’s Advocacy and Support Servicepromotes the safety of women, with or without children, from migrant and refugee backgrounds. There are outreach services located in Fremantle, Gosnells, Mirrabooka and Northbridge.
    Telephone (08) 9328 1200
  • Multicultural Services Centre of WA: provides a range of programs and services to migrants and refugees.
    Telephone (08) 9328 2699
  • Centrelink – Multicultural and Multilingual Servicesspeak with a skilled bilingual service officer.
    Telephone 131 202
  • Ethnic Disability Advocacy Centreaims to safeguard the rights of ethnic people with disabilities and their families.
    Telephone (08) 9388 7455 or free call 1800 659 921
  • Family Safety Pack: The Australian Government (Department of Social Services) has developed a Family Safety Pack with information on Australia’s laws regarding domestic and family violence, sexual assault and forced marriage. The pack aims to reduce violence against women from CALD backgrounds, by ensuring they understand their rights and where to get support if needed. The pack includes factsheets on a range of topics, translated into over 40 languages.

Services for people of diverse sex, sexuality and gender

  • Living Proud LGBTI Community Services of WA: a non-profit organisation which aims to promote the wellbeing of lesbian, gay, bisexual, transgender, intersex, queer and other sexuality, sex and gender diverse people in Western Australia.
    Telephone (08) 9486 9855, QLife Counselling Line freecall 1800 184 527, or Qlife webchat

Legal advice and assistance

  • Legal Aid WA: the Domestic Violence Legal Unit provides legal advice and assistance regarding family violence issues including restraining orders and safety issues.
    Telephone 1300 650 579
  • Women’s Legal Service WA: not for profit community legal centre that provides legal services to women across WA.
    Telephone (08) 9272 8800 or free call 1800 625 122 (country callers)
  • Northern Suburbs Community Legal Centre: non-profit, multidisciplinary legal centre providing legal and advocacy services to people primarily residing in the northern suburbs.
    Telephone (08) 9440 1663 (Mirrabooka) or (08) 9301 4413 (Joondalup)
  • Fremantle Community Legal Centre: non-profit organisation providing legal services to low income members of the community.
    Telephone (08) 9432 9790
  • Gosnells Community Legal Centrenon-profit organisation providing legal services to low income members of the community.
    Telephone (08) 9398 1455
  • SCALES Community Legal Centre: provides free legal advice, information and representation to low income people living in the Kwinana and Rockingham areas.
    Telephone (08) 9550 0400

Family and domestic violence and the workplace

Family and domestic violence and technology

Technology can be an important way to connect with family, friends and community. Unfortunately technology can also be used as a tool of abuse by perpetrators seeking to stalk and abuse women. See the below websites for information about technology-based abuse:

Cover your tracks online

For information about how to browse incognito and/or erase your history, see the eSafety Commissioner website.