Our purpose

The Department has defined its purpose as follows:

Collaborating to create pathways that enable individual, family and community wellbeing.

Collaborating is about using the unique capabilities of our clients, their family, friends and networks, other agencies, and the community and private sectors. We combine their efforts with our own for greater collective impact.

Our strengths-based approach supports people and communities to grow, and ultimately, to thrive. By providing pathways to change and supporting people along their journey, we ‘do with’ rather than ‘do to’ or ‘do for’. Our overall aim is to empower people to make their own choices and take responsibility for their own lives.

What we do has far-reaching impacts across all aspects of society. Supporting wellbeing can mean many things including ensuring children are safe, helping people access a home, or creating diverse and inclusive communities. 


Our CREATE values

Department of Communities - Our values (PDF)


We understand that doing what is right is not always what is easy. And that to achieve something new, we must be willing to do what we have never done before.


We treat everyone with dignity and fairness. We recognise contribution and value diversity.


We extend ourselves to understand other people’s perspectives and experiences; to ‘walk in their shoes’. We communicate and act in a respectful way that makes sense to others.


We are individually accountable and collectively responsible. We own our actions and see them through for the best possible outcome.


We say what we mean and act accordingly. We are honest in our dealings and use of resources. We keep our promises and act with integrity.


We support our colleagues, individuals and the community to be the best they can be.


Additional information